FAQ's

How do I get started?

We can assist you via e-mail, toll-free phone or fax. No need to meet face-to-face.

Call 1-888-677-0140 from 8:00 a.m. to 4:00 p.m. CST. We'll discuss your needs and discuss a plan and pricing to meet your objectives. You can also send your contact information via email to customercare@restaurantsuccessmarketing.com and we will call or email you back with your requested information.

What do I need to supply to get a project started?

Once we have all your contact and payment information we will need from you the following information:

  • what items you are requesting
  • what information you want on the piece/s
  • your logo, design, concept or theme, photos or graphics you want to use
  • if it is a menu, your categories (appetizers, soups, etc.)
  • your menu items, descriptions and prices

How do I place an order?

Three ways phone, email or fax. Call toll free at 1-888-677-0140 from 8:00 a.m. to 4:00 p.m. CST or email your request to customercare@restaurantsuccessmarketing.com or fax your request to our toll-free fax 1-888-677-5001. All projects require payment via a credit card so please provide the card number and expiration date or your phone number to call if you prefer to give that out only over the phone.

How do I supply the text and graphics?

If you have specific photos, text, logos or artwork you want utilized in your materials, the best way to submit these is via this email address customercare@restaurantsuccessmarketing.com or fax your copy to our toll-free fax 888-677-5001.

Do you write copy for menus and other products?

Yes, we are happy to assist you in this process. You know your restaurant, menu offerings and what makes you unique. We take that information and help with grammar, punctuation, capitalization, spelling and word flow. We use industry standards for wording. We organize and design for easy to read functional menus and items.

Do you offer design services?

Yes, beyond the products you see on the website and brochure, we have an award-winning design staff that can create any custom materials you may need for your restaurant. We can even assist you in cost-effective and stunning logo design and redesign services.

How long does it take?

Most products take one to two weeks to complete and ship. We use UPS ground, unless requested otherwise.

Menu projects can take from two weeks to two months, it depends on you. If you're prepared with complete information, concept and details we can turn around in 10 working days.

If it is a custom project and requires more design, photos etc., that process requires more proofing and research and the timeframe is approximately 15 to 20 working days.

Changes or revisions to menu proofs typically take two working days for a new PDF proof to be emailed back to you. Otherwise we will UPS a proof if you cannot accept email.

Other products we offer will be completed in 5 to 7 working days.

What happens in the future when I want to make changes?

RSM will archive your menu or other product files and have them ready for revisions when necessary. We try and make revisions as convenient, fast and cost-effective as we can.

What does it cost for changes or revisions?

It depends on the extent of revisions. For minor text or price changes there is a $25.00 minimum. We will let you if it exceeds that charge. We'll know when we see your changes and will call you with an estimate.

What type of layout files should I submit?

Adobe Acrobat (PDF), Adobe InDesign and QuarkXPress are the preferred programs to submit your layout files.

What resolution should I submit files at for large format printing?

Typically 150 dpi resolution is recommended. But, viewing distance governs the image quality. Use the following rule of thumb to determine image resolution:

Close viewing less than 4 feet, 200 dpi minimum; medium viewing 4 to 12 feet, 150 dpi minimum; distance viewing 12 feet and above, 72 dpi at full

We prefer files set up to print at 100% scale. You can set up files at 1/4 or 1/2 size only if necessary, but remember to increase your resolution accordingly to the finished output size

Example: 25% Scale = 600 dpi resolution: 50% Scale = 300 dpi resolution: 100% Scale = 150 dpi resolution

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